Guest FAQs

Payment

What is the mode of Payment at MS Holiday Homes?

Once Guests have chosen their dates and booking has been accepted, they will receive a payment link where payment can be processed. In case they are unable to make an online payment through the link, Guests can also deposit the cash/transfer in our bank account directly.

What currency does MS Holiday Homes deal in?

MS Holiday Homes strictly deals in the Indian currency, which is the Indian Rupee (INR). Foreign cards will be charged in INR as well as the refunds processed by MS Holiday Homes.

Booking

How can I book a property?

Booking a stay with MS Holiday Homes is a simple process. You can search for your preferred listing. Send a booking request for preferred dates and make the payment for your duration of stay.
For any additional questions regarding booking you can contact us at inquiries@msholidayhomes.com

Can I book with a flexible number of guests?

When we create a listing for our home, we provide the maximum number of Guests that the home can accommodate. The tariff stated on that listing is for that number of Guests. Extra persons will be charged extra. It’s best to check the house rules / amenities listed in each Listing before sending a booking request.

How do I know if my booking is accepted or rejected?

In both cases you are notified via email. If your booking request is accepted, details of Caretaker such as first name, last name, phone number, email id, house rules, address and directions are shared with you. If rejected, only a rejection mail is sent on your email id registered with MS Holiday Homes.

Cancellation

What are the different cancellation policies at MS Holiday Homes?

MS Holiday Homes has a strict cancellation policy. To know more, read our Cancellation Policy.

Can I cancel an accepted booking?

Yes, you can cancel a confirmed booking. You may or may not be entitled to a refund of the payment already made by you depending on the Cancellation Policy applicable. To cancel a booking request, you can e-mail us at inquiries@msholidayhomes.com