Cancellation & Refund Policies

Guests are requested to read and understand the Cancellation and Refund Policies applicable before making a booking. MS Holiday Homes has a strict cancellation policy to protect the interests of both Guest(s) and Home Owner(s), alike.

Cancellation Policy

  • A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
  • A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
  • If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Terms & Conditions

  • Incase of any refunds that MS Holiday Homes owes Guest(s), the processing shall be completed within 10-12 working days. A nominal cancellation fee of 5% shall be levied for refunds processed by MS Holiday Homes. This is primarily levied to cover payment gateway charges and minimal processing charges.
  • A reservation is considered officially ‘cancelled’ when the guest emails our Reservations Agents and receives a confirmation e-mail.

Refund for Extra Guests

In case of any change in group size, the extra bedding charges collected can be refunded if intimated to MS Holiday Homes minimum 2 days prior to check-in. As with all refunds a 5% processing fee shall be levied for processing the refund. No refund for extra bedding charges shall be processed if informed within 2 days prior check-in or after check-in.

Cancellation by MS Holiday Homes

  • Book an alternative comparable available Home: In such cases, MS Holiday Homes shall offer 10% value of the existing booking that may be redeemed while booking a new home. Or,
  • Claim a full refund for the total amount paid. The refund shall be processed within 10-12 working days from the date of cancellation.

Reschedule Policy

MS Holiday Homes charges a 10% Re-schedule Charge for any bookings that may have to be rescheduled.
The new booking can be made on the same property during any non-peak weekdays, Check-In applicable upto 3 months from the original Date of Check-In.

Processing Refunds

In case of any refunds that MS Holiday Homes owes Guest(s), the processing shall be completed within 10-12 working days.
MS Holiday Homes shall levy a nominal cancellation fee of 5% for processing refunds. This is levied to cover payment gateway charges along with a minimal processing charge.